FAQ

Are your pieces one of a kind?

Yes. Most Inez Designs pieces are made as one-offs or in very small quantities using a mix of vintage-inspired, found and limited beads/charms. Once a piece is sold, it may not be possible to recreate it exactly.

Do you take custom requests?

Yes, selectively. If you’ve seen a piece you love on my Instagram, you can send me a screenshot as a reference. I’ll work with you to create something with a similar feeling, but exact beads and charms may no longer be available.

Can you remake a sold-out piece?

Sometimes I can create something inspired by it, but I generally don’t make exact duplicates. Part of the charm of Inez Designs is that every piece feels individual.

Where do you ship?

Singapore and worldwide.

How quickly are orders sent out?

Ready-made pieces are usually dispatched within 2 working days. Custom pieces will usually take 7 working days.

How should I care for my jewellery?

Keep your jewellery away from water, perfume and lotions, and store it somewhere dry when not being worn.

Shipping

Local Shipping
All local shipping with be under Registered Mail via Singpost. Your tracking number will be provided to you via email. Registered Mail usually takes 2-3 business days to reach you after your order has been shipped.

International Shipping
All international shipping will have a tracking number that will be provided to you via email. It will take about 14 business days  to reach you after your order has been shipped.

What happens if my order gets taxed?

Please be mindful of your own country's customs regulations, as Inez Designs  cannot and will not be held responsible for any taxes, fees, loss or damage resulting from your package's processing through that system. Please keep in mind that international mail may be held for up to 4 weeks in customs. Depending on the laws and regulations of your country of residence, you might have to pay additional customs fees or taxes in order to you receive your package.